You can cancel your reservation using the confirmation link sent to you via email or WhatsApp, or by directly contacting our WhatsApp customer service. We guarantee a 100% refund on cancellations.

You can easily book your airport transfers through Istanbul Shuttle Port. You can easily create your reservation by filling out the reservation form completely. The details of your VIP transfer vehicle and your reservation confirmation will be sent by e-mail.

Your name, surname, phone number, e-mail address, and flight number are requested on the airport transfer reservation form. Make sure that the phone number and e-mail address are correct. Please be sure to write down the flight number of your plane so that your airport transfer vehicle can meet you on time.

When you write your flight number, we follow potential delays and update your transfer by your arrival. We wait for you for 60 minutes following the time of arrival of your plane after delay. If we cannot contact you or you do not come to the meeting point, your VIP vehicle transfer will be canceled automatically.

In cases where you have not written your flight number and we cannot contact you through the contact details (e-mail address or phone number) given by you, your transfer will be canceled automatically 30 minutes after your reserved time.

The driver details will be sent to your phone as a message. If you have not received that message or have difficulty in meeting us at the welcoming point, please do not hesitate to call us.

- Our Istanbul Airport Meeting Point. (IST)
Upon arrival to Istanbul Airport, finalise your custom procedures and pick up your luggage please proceed to Gate 14 to go out of the Airport building. On your right you will see M55 sign. Please indicate your name and voucher code to our colleagues who will then assist you until your vehicle. Due to airport operational reasons, your vehicle will have picked you up in a minimum of 10 minutes and a maximum of 20 minutes.
Pleaseclick here to see the location of the column 14 on Google Maps.

- Our Sabiha Gokcen Airport Meeting Point. (SAW)
When you arrive at Sabiha Gökçen Airport, complete your customs clearance and collect your luggage, please proceed to the Gate to exit the Airport building. When you get out of the gate, you will see the Simit Sarayi opposite the gate, our welcome board which is M55 is located next to Simit Sarayi. Please inform our colleagues who will assist you with your name and reservation code for your vehicle. Due to operational reasons in the airport, your vehicle will pick you up in a minimum of 10 minutes and a maximum of 20 minutes.
Please click here to see the location on Google Maps.

If you specify that you request a child seat during the transfer reservation, child seats are added to the vehicles.

It is possible to pay for all airport transfers and VIP transfers either by credit card or cash on board.

After booking, a reservation confirmation will be sent to your cell phone and e-mail address. Check the accuracy of your SMS cell phone number and e-mail address information. Additionally, 24 hours before the travel, confirmation and travel details will be sent to your WhatsApp number as a reminder message.

One of our vehicles will be ready and waiting for you in front of your reservation address. The color and license plate of the vehicle waiting for you will be notified to you by e-mail, SMS, and WhatsApp.

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